If you, or someone in your household requires electricity for life support medical equipment, please make sure we have a Request for Medical Alert Designation on file. The form can be found on our website, listed under Programs & Services. Once the form, including the Medical Certification, is completed in full and returned to Customer Service, we will make a reasonable effort to notify the household of any planned electrical outages.
Although we can’t guarantee electricity 24/7, we have a pretty great reliability rating of 99.99%. Power outages due to weather, fires, or damaged equipment can happen at any time. Therefore, customers are responsible for maintaining sufficient battery back-up or alternative power. Please see our entire explanation of customer responsibilities in our Rules and Regulations for Electric Service, Section 3: Customer Responsibilities, Part B: Life Support Systems.