Need to Make a Payment? You Have Options!

It’s important for us to provide different ways for our customers to make payments.

by Franklin PUD Public Affairs

It’s important for us to provide different ways for our customers to make payments. We know that getting out of the house and running around town isn’t an option for many of our customers right now. And for some of you, paying online or through an app is more your style. We want to let you know what options are available so you can choose which is best for your lifestyle. We have something for everyone!

Online Pay
www.franklinpud.com
Online pay using SmartHub is the fastest and easiest way to make payments today. Go to the home page of our website and follow the prompts to create and account, sign-in to an existing account, or make a one-time payment using the “Pay Now” feature.

Pay Using our SmartHub App
Making your payment through the SmartHub app is easy and convenient. Just download the SmartHub app and choose Franklin PUD as your provider. Once you link your account you will have access to your usage and billing history, be able to make payments, and manage your account. Available for android and iOs.

Traditional Mail
Just simply fill out your billing stub and include your check or money order in the provided envelope. Then put a stamp on and put it in the outgoing mailbox.

Drive-thru
We offer a full-service drive-thru with friendly customer service representatives available to help you. Drive-thru is at our main building located at 1411 W. Clark St., Pasco.

Drop Boxes
We have three locations to drop your payments – no stamp needed! Two in Pasco and one in Connell.
Main Building: 1411 W. Clark St., Pasco
HAPO Center (TRAC): 6600 Burden Blvd., Pasco
Connell City Hall: 104 E. Adams St., Connell

Phone Payments with a Customer Service Representative
509-547-5591 or 800-638-7701

We have customer service reps available during business hours to take your calls and help with anything Franklin PUD related. They can take your payments and process them in real time.

Phone Payments Using our Automated System
844-203-6545

We offer an automated phone payment system that allows you to make payments 24/7. Have a copy of your billing stub available and note that you will need to set up a pin to make payments using this method.